CamCodeSupport
Need help with CamCode? Write to suporte.apps@afw.com.br. I reply in English or Portuguese.
To speed things up, tell me which device you use (iPhone, iPad or Android), the system version, the app version and what happened. If you can, say what kind of code it is (QR code or barcode).
Frequently asked questions
The code is not read. What can I do?
Move the device closer or farther until the code is sharp, keep the whole code in the frame and tap the screen to focus. Use the flashlight if it is dark and pinch to zoom if the code is small. Avoid glare on the code. Barcodes can be read with the device upright, even though the guide frame is wide and short.
Which kinds of code does the app read?
QR codes and the most common barcodes. The exact list depends on the device's system.
What is the difference between copying the original and copying without spaces?
The original copies the text exactly as it was read. Without spaces removes spaces and tabs; if the code is only digits and separators (such as dots and dashes), it keeps just the digits.
Does the app keep a history of what I scanned?
No. The result goes away when you close the panel. If you want to keep the content, copy it before closing.
Do I need internet?
Not to scan: reading happens on the device itself. Only a link opened in the browser needs internet.
I denied camera access. Now what?
Open the device settings, find CamCode and turn on Camera. The app also has a button that takes you straight to the settings.
Contact
Email: suporte.apps@afw.com.br