Support

Need help with Album? Write to suporte.apps@afw.com.br. I reply in English or Portuguese.

Frequently asked questions

Are my original photos kept?

Yes. The app keeps a light copy of each photo so it opens fast, and the original stays in your library. On iPhone, use View original photo to open it. Deleting the original from your library does not delete the copy in the album.

How do I back up on Android?

Go to Settings > Backup and tap Back up. The app creates an .album file; keep it on Drive, on a card or on your computer. To restore, use Restore backup and choose the file. Under Backup reminder you choose how often the app reminds you, or turn it off.

I got a new iPhone. How do I bring my albums?

Sign in with the same Apple Account and keep iCloud on for the app: albums sync on their own. It can take a few minutes, and you need to be online.

My albums do not show up on the other device.

Check that both devices use the same Apple Account, that iCloud is on (in iPhone Settings, tap your name, then iCloud) and that you have free iCloud space. Syncing only happens with an internet connection.

I denied access to the camera or location. Now what?

Open the device settings, find Album and turn on the permission you want. The app works without location; without the camera you can still import photos from your library.

I forgot how to unlock the app.

The lock uses Face ID, Touch ID or the biometrics and passcode of the device itself. If the device does not recognize you, use its passcode. The app does not store a password of its own.

Can I use the same album on iPhone and Android?

There is no sync between the two platforms. Each one keeps its own data.

Contact

Email: suporte.apps@afw.com.br