Support

Need help with My Collection? Write to suporte.apps@afw.com.br. I reply in English or Portuguese.

Frequently asked questions

How do I get started?

In the Collections tab, create a collection, choose its type (or Custom) and then add the items, with a photo, attributes and tags. The suggested attributes already show up on the new item screen, and you can add others.

What happens if I delete a collection?

Its items are deleted too. If you want to keep them, export a backup first.

How do I back up and take my collections to another device?

In Settings > Backup, export all collections to a .mycollection file and keep it wherever you like. On the other device, import the file; it works across iPhone, iPad, Mac and Android. Importing never replaces what already exists: it creates new copies.

Exporting says the file is too large.

In Settings there is a size limit for the backup file. Raise the limit and try again.

My collections do not show up on my other Apple device.

Check that both devices use the same Apple Account, that iCloud is on and that you have free space. Syncing only happens with an internet connection and can take a few minutes. There is no sync between iPhone and Android: use the backup file.

I denied camera access. Now what?

Open the device settings, find My Collection and turn on Camera. Without the camera you can still choose images from your library.

I forgot how to unlock the app.

The lock uses Face ID, Touch ID or the biometrics and passcode of the device itself. If the device does not recognize you, use its passcode. The app does not store a password of its own.

Contact

Email: suporte.apps@afw.com.br